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Subscriptions are billed by Apple, so cancellation happens there: on your iPhone, open Settings → tap your name at the top → Subscriptions → CrewDoc → Cancel Subscription. CrewDoc Pro stays active until the end of the period you've already paid for, then the account moves to the Free plan. Your jobs, photos, and reports stay exactly where they are on your device. One thing to know: Free-plan photo retention applies from then on, so backed-up originals older than 30 days are eventually replaced by their thumbnails on our end.

Open Settings → Subscription in CrewDoc and tap Restore Purchases. That re-checks your Apple ID's entitlement. If it still shows Free afterward, email us — include the Apple ID email you purchased with and we'll sort it out.

Photos are saved to your device the instant you take them. If you're signed in, they're also backed up to CrewDoc's own storage — so a lost, stolen, or drowned phone doesn't take your proof with it, and photos your crew takes land in the same account as yours. To pull them onto a new device: sign in, then Settings → Photo Backup → Restore Photos to This Device. If you're not signed in, nothing reaches us and there's nothing we can recover — your only copies are on the phone and in your personal iCloud.

Your jobs, checklists, voice recordings, and reports are never uploaded to us either way. Those sync through your own iCloud account only.

On the Free plan, full-resolution originals are kept for 30 days, then the thumbnail is kept — old jobs still show up and still appear in reports, just not at full resolution. On CrewDoc Pro, originals are kept for as long as your subscription is active. The period currently in effect is always shown in Settings → Photo Backup.

Not unless you tell it to. Uploads are Wi-Fi only by default — photos taken on a job site queue up and upload when you're back on Wi-Fi. If you'd rather they go straight up over cellular, flip Settings → Photo Backup → Upload Over Cellular. Uploads run while the app is open, so after a big job it's worth leaving CrewDoc on screen for a moment.

On CrewDoc Pro, open Settings → Crew → Create Invite Code and read the eight-character code to them. They install CrewDoc, sign in with Apple, then enter it under Settings → Crew → I Have a Code. From then on you share one job list and one photo library — whoever is on site takes the photos, and they show up for everyone. Pro covers up to three people at one flat price; there are no per-person charges.

Two things worth knowing: a code works once and expires after 7 days, and joining a crew moves that person onto your account and off their own, so anything they created under their own sign-in stops showing on their phone.

Yes. Sign in with the same Apple ID and your jobs and photos follow you. Edits made offline — in a basement, out of coverage — go up the next time the app is open with a connection, and the most recent change to a job wins.

No. Create jobs, take photos, and send reports without signing in. Signing in with Apple is what turns on photo backup, keeps your plan in sync across devices, and is required to subscribe to CrewDoc Pro. Signed out, nothing you create reaches us — which also means we can't get it back for you.

In the app: Settings → Account → Delete Account. That permanently removes your sign-in identity, business info, plan, and every photo we've backed up for you. The copies on your device are not touched — delete the app to remove those. If you have an active subscription, cancel it separately in the App Store first.

Yes. Everything — creating jobs, taking photos, recording walkthroughs — works fully offline. Photos are saved to your device the instant you take them, before anything touches the network, and sync later when you're back in coverage. Basements and dead zones are exactly the case it's built for.

Free-plan reports carry CrewDoc branding. CrewDoc Pro replaces it with your own logo and brand colors, and removes the CrewDoc mark entirely.